Use case

Youth clinic

What can you do to reach out to young people who feel depressed? How can you make it easier for them to open up and take the leap to talk about sexuality and emotions? And, how can you ensure that even the young people who live in sparsely populated areas can get help, in spite of long distances to the nearest physical reception?

A good start is to meet the young people in their own arena – the digital one. Young people, after all, spend a big part of their lives on the internet, where they socialise via chat, video calls, and social media. By enabling them to talk to a midwife or a psychologist at a digital youth clinic, they not only avoid the awkwardness of running into someone they know in the waiting room, but they can feel empowered to contact the clinic on their terms, whenever and wherever they feel most comfortable.

But, how do you go about working with a digital young people’s clinic? Which workflows and communication channels work best? Should you integrate the digital youth reception within the region’s solution, or do you want a separate reception to address specifically young people? There is no one answer to these questions. For some young people, a digital drop-in reception works great, as they can queue up to get prompt help. For others, booking meetings in advance is the way to go. The youth has different preferences: Some feel comfortable in video meetings, others prefer to communicate via text messaging. So why not offer them both? It is never easy to know what’s best before trying out the options, so the best way to find the right one for your business is to simply get started, test and evaluate, and make changes as needed.

We have helped several youth clinics to get started with their digital practice and we have gathered valuable insight along the way. Would you like to explore which functions and offers are right for your organisation?

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