A platform that fits your requirements
Below we have listed all the requirements set by NHSE/I and the corresponding ways Visiba Care can enable you to meet them and meet your patients securely in a stable, simple-to-use environment.
National approach to funding of virtual consultations
Virtual consultations in secondary care
For 2021, trusts will be able to access high-level national funding to support the adoption of virtual consultations with a system-wide approach in procurement. The funding will be accessible for platforms who fulfil certain functional, non-functional technical and interoperability requirements conditions that clinicians within secondary care have marked as essential for a consistent and reliable patient experience, ease of use, and broader accessibility.
Functionality requirements
Waiting room
In Visiba Care →
Chat function
In Visiba Care →
Screensharing
In Visiba Care →
Questionnaires – pre-& post-consultation
In Visiba Care →
Subtitles
In Visiba Care →In Visiba Care →
Activate automatic translations
In Visiba Care, both healthcare professionals and patients can choose to write and read in the language of their choice. For example, an Arabic-speaking patient can choose to write in Arabic and you as a healthcare professional can see their message translated in English.
Group consultations
In Visiba Care →In Visiba Care →
Multiparty call with up to 10 participants
Visiba Care enables up to 10 participants to join in the same video consultation. These participants can be patients, patients with a representative –for example, for children or elderly–, colleagues with a Visiba Care account, or guest participants, who can join with their email address or phone number.
Email links
In Visiba Care →
Inviting 3rd parties
In Visiba Care →
Collaboration tools
In Visiba Care →In Visiba Care →
User permissions facilitate collaboration
Visiba Care enables 3 different user permissions: Healthcare professional, Scheduler, and Administrator. These user permissions enable healthcare professionals to digitalise their workflow and cooperate in a digital environment. Video consultations and messages can be reassigned to another healthcare professional whose expertise may be needed, colleagues can be invited to a video consultation, and with the respective user permission, Schedulers can manage the calendars for healthcare professionals. Administrators can configure the virtual clinic to reflect the organisation’s operations and export statistics on different functions and operational levels of the virtual clinic.
Non-functional requirements
Scalability
In Visiba Care →In Visiba Care →
A platform built for large healthcare organisations
Visiba Care was developed to digitally transform the operations of large healthcare organisations – at speed. The largest healthcare organisation in Sweden, VGR, has entrusted Visiba Care for their digital pathways. During 2020, Visiba has also demonstrated a swift pace at scaling up our customers’ digital operations to cope with the pandemic. This is what one of our customers, Mike Oliver of Livewell Southwest, commented on scalability and speed.
Helpdesk
In Visiba Care →In Visiba Care →
Visiba Care’s help centre
Our users can access our Help centre directly via our platform, where they can find the regularly updated manuals for each user permission, useful guides for frequently used digital flows, video tutorials, tips and inspiration for digital health, as well as the future updates in the platform.
Short development lead time
In Visiba Care →In Visiba Care →
Fortnightly development sprints & 3-month roadmaps
We value development and speed equally. That’s why we plan new features and functions with a 3-month horizon and we implement these changes in fortnightly sprints. This means that our users can see frequent development and improvement every other week. Moreover, we consult with our customers to get precious insight into their operations and wishes, which we implement in our quarterly product planning. We also ensure that our customers are informed about the upcoming changes well in advance.
Incident management & availability
In Visiba Care →In Visiba Care →
Security & Compliance
Visiba Care has a recorded uptime of 99.9%, ensuring that your virtual operations will always be up and running. We also have standardised processes in place for security incidents and we are amidst formalising them in our ISO 27001 and ISO 13485 certification process for information security and medical device quality respectively. Read our Legal Counsel’s blog post about information security management to find out more about our security and compliance measures in detail.
Training & support
In Visiba Care →In Visiba Care →
Customer Success in Visiba
Every customer at Visiba has their own Customer Success Manager, who is there to support with knowledge, experience, optimisation, strategy and of course, virtual and face-to-face training sessions. Visiba’s Customer Operations team is one of our most valuable assets, and the one appreciated the most by our customers: Our technical Support has a 99% satisfaction rate.
User and supplier forums for development
In Visiba Care →In Visiba Care →
User engagement – Healthcare providers & patients
Visiba involves our customers yearly at our Product Development Roadmaps. In this forum, our customers provide their insights on what would improve their digital workflows and get actively involved in the development of our service. Moreover, patients are not left without a say: Visiba works with a panel of patients, who test prototypes of our designs and provide feedback to improve our patient pathways.
Technical requirements
App functionality replicated in browser
In Visiba Care → Ease of implementation
In Visiba Care →In Visiba Care →
Deployment in weeks
During Q2 of 2020, Visiba deployed 512 receptions for different customers in a matter of a few weeks. Once the architecture is set with the support and guidance of your Customer Success Manager, your virtual clinic can be available for operation and new receptions can be easily and quickly added to your digital offer.
Device compatibility
In Visiba Care →In Visiba Care →
Accessible via browser & app
Visiba Care is accessible for healthcare professionals via any browser without any local installation or manual updates required. The patient side of your virtual clinic is accessible for patients in a web environment via any browser and as a native app for any Android and iOS smartphone.
National standards in look and feel of product
In Visiba Care →In Visiba Care →
End-user design
At Visiba, design is a priority. Our design process includes internal and external feedback, accessibility by-design and accessibility testing. Our dedicated team of designers visualise every function with a single goal in mind: To be as accessible and easy-to-use by as many people as possible. As they note, it is the end-user that decides the uptake of a digital service. Take a look at our designers discussing their creative process.
Interoperability requirements
Open Source APIs
In Visiba Care → Automated workflows
In Visiba Care →In Visiba Care →
Visiba Care is a highly configurable platform with great automation affordances that enables healthcare providers to customise their workflows to the utmost optimisation level. Rescheduling to other clinicians, adding forms to appointments automatically and replicating calendars and timeslots is quick and easy.
Patient portal integration
In Visiba Care →In Visiba Care →
One point of entry – multiple receptions
The Visiba Care Enterprise virtual clinic enables patients to access different healthcare services and receptions via a single entry point, and healthcare providers to configure their digital pathways to reflect their services and offer in their receptions, while using the same system organisation-wide.
Interoperability
In Visiba Care →In Visiba Care →
Easy & secure integration
We are versed in the value of high technical interoperability and compatibility with other systems. Visiba Care is able to integrate with your existing and future systems as well as electronic patient records via 3 different options:
- Visiba Embassy APIs
- Visiba Webhooks
- Integration modules
Seamless patient experience (whitelabel & single sign-on)
In Visiba Care →In Visiba Care →
Your brand, your virtual clinic
Visiba has always been a white-label solution. We know the importance of brand and the trust it emotes in patients, particularly when it comes to such a beloved brand like the NHS. We deploy your virtual clinic under your brand and visual identity so that your patients feel secure. In addition, patients can securely authenticate themselves via a text message and create a profile that is separated from their medical data and makes accessing your services even quicker and simpler.
Sharing data across systems
In Visiba Care →In Visiba Care →
Export statistics
The Statistics function in Visiba Care is dedicated to enabling a data-centric approach. Users of the platform can export statistics on the type of appointment, reason for visit, appointment evaluation and case results, and initiated activities. The exports are in a simple CSV format that can be imported in any system.
Visiba Care
A secure & easy-to-use platform for online consultations
99.9%
Uptime
2%
DNA rate
for patient-initiated appointments
98%
Patient satisfaction
Knowledge & Inspiration
Find out more about how Visiba Care can add value in secondary care
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Ready to make it happen?
Contact us to find out how you can work with Visiba Care as your virtual clinic
We’re always thrilled to talk about digital transformation, so don’t hesitate to reach out with your ideas.
