With a simple configuration, patients and healthcare professionals at Capio Geriatrics in Sollentuna, Stockholm, can book their video appointment in Capio Video Consultations seamlessly via the health app FRISQ.
There are many good, and even essential, apps that can help patient groups with complex or chronic illnesses in everyday life. FRISQ is an example of such an app, where the patient and the healthcare professional can closely follow the development of ongoing geriatric care – even when it mostly takes place remotely.
Collaborative care and close follow-up
In geriatric care, it is important that the patient’s needs are central and that the healthcare professionals cooperate around the patient. At the same time, as frequent follow-ups and sometimes extensive rehabilitation programs are needed, patients are old and fragile. In such cases, avoiding unnecessary travel is greatly beneficial.
Integrating a video solution
When the pandemic hit, a critical need arose at Capio Geriatrics in Sollentuna to replace some physical appointments with digital ones, in order to continue treatment in a safe way. The ideal scenario was to integrate the solution with the developed FRISQ system. However, there was no time for a large integration project.
Using what is already there
In dialogue with Capio and FRISQ, we found the solution in ‘no code’ integration. The connection between Visiba Care and FRISQ is based on functionality that already exists in both platforms.
Configured in 40 minutes
Since Capio was already working with Capio Video Consultations in other parts of the organisation, the configuration took only an hour to plan and 40 minutes to complete with the FRISQ team. After that, the reception was ready to offer video consultations via its existing system.
Achievable on a smaller scale
Naturally, this does not mean that all consultations went digital overnight. Geriatrics has very fragile patients and many of them do not have or cannot manage a screen. Regardless, even though the solution could not be implemented widely, it could be a start on a small scale and not turn into a large and costly integration project.
Security and flexibility
At that point, both staff and patients feel secure knowing that they can meet each other digitally if needed; the reception tries out in which cases it can work and when it doesn’t. It is also possible that a team visits the patient at home and connects with a specialist clinician in the reception via video consultation. For example, an assistant nurse calls in a tissue viability nurse to assess a wound, or a physiotherapist calls in for a medical evaluation.
The systems are set up to automatically remind healthcare professionals or patients to book a digital appointment when the patient estimates their condition to be impaired in the FRISQ app. Today, a message is triggered in FRISQ’s healthcare provider interface when it happens. The message contains a link to the correct place in the booking flow in Visiba Care, which the healthcare provider clicks on and selects a time. It is easy to add more people, e.g. colleagues or relatives at the same time.
When the appointment is booked, the patient in turn receives a message in the FRISQ app stating that the healthcare professional is asking for a follow-up meeting, together with a link to the video consultation.
It is also possible to trigger a message directly to a patient who reports a deteriorating mood, with a link to the booking flow for patients. When the patient clicks on the link, they leave FRISQ and enter the Capio Video Consultations, without really noticing. The patient selects and books an appointment via online authentication. After this, the patient is sent seamlessly back to FRISQ and can continue their flow there.
Then patients can choose themselves from the available times and the healthcare professional receives the information in the FRISQ clinician-facing interface about the booked timeslot. In other words, it saves healthcare professionals a step in the chain and becomes an option that Capio Geriatrics in Sollentuna plans to use in the long term.
The video consultation
The video consultation itself is taking place entirely in Visiba Care. Before the consultation, the patient receives a reminder and connects via Capio Video Consultations on their mobile or computer. The healthcare professional also receives a reminder before the consultation and connects via the healthcare-facing interface in Visiba Care.
Link from a Visiba Care app
The FRISQ example shows how the patient can easily navigate between a Visiba app and another app, without even noticing. In this case, patients exit another app and move to the Visiba Care app to book and conduct video consultations. Of course, it works just as well in the other direction: Patients can start in a Visiba Care app and seamlessly move on to other external systems, e.g. another app or external web content, and back again.
Minimum effort, maximum value
‘No-code’ integrations are a solution that can be done quickly, seamlessly, and without a big cost, yet still generate great value, both for those who work in healthcare as well as patients. It can be the energy boost a business needs to move forward in its journey through digital transformation. In addition, it is a great way to try out working methods and flows before a potential sharp integration project.