Administrators are authorised to carry out maintenance and configuration of the platform in order to iterate and improve the activities and what they offer the patients. This can entail checking settings for the platform, reviewing specific patient flows and settings for each virtual clinic, or following up on the use and development of the practices.
The maintenance can include changes to default settings such as booking settings, user rights, and standard notifications for patients and healthcare professionals.
The administrators specify the channels to be used for each specific patient flow. They can create and configure drop-in rooms, activate secure messages, or open the feature which allows patients to book appointments. They can also modify the list of reasons for a visit and create and configure the display of forms.
To follow up on the use and occupancy rate of a virtual clinic, the administrator can produce statistics which can be exported for further processing in Excel or a BI system.