Healthcare professionals see and are able to work with the patient flows that are configured for their virtual clinic, and have access to a number of functions on the platform.
After login and authentication, the healthcare professional can mark themselves as available in drop-in rooms, add bookable time slots for patients, or book appointments themselves.
But most of all, they can communicate with the patients. Communication can either take place via text, as a chat or secure messages, or via video meetings with a patient, or a colleague where needed. It is also possible to invite extra participants to a multi-party call, which allows for up to five persons to join in.
Before a video meeting, the healthcare professional can prepare by reading the patient’s descriptions and answers on forms, and look at attached photos. During the meeting itself, it is possible to share a screen or photos and files. Following the video consultation, there is a short evaluation where the healthcare professional is able to give information about the outcome and quality of the meeting.
Healthcare professionals can also see statistics on their video consultations and manage their profile, upload a new profile image, change their profession settings and personal notifications.
Learn more about how the system works for other roles: administrators, schedulers, and patients.