To illustrate the different available options, we have outlined the digital healthcare flow in five steps, each representing a different piece of the puzzle that is your unique solution. Every step can be configured in several ways, the most effective option is to start on a small scale and add different features, flows, and receptions over time. By testing, evaluating, and finetuning along the way, you can determine how to optimise the solution to best suit your patients and operational needs.
1. Patient pathways
At this stage, you decide which type of consultation you want to work with at your digital reception. You decide what is best for you and your patients: a video consultation with up to ten participants or secure messages? Here you also specify who can request an appointment and how: for example via an invitation from a healthcare professional, an appointment booking from the patients, or a drop-in queue. You can activate several types of flows at the same time. Each reception can configure how the front page is displayed to the patient in the app or on the patient web interface. You can select the icons and texts displayed on the buttons, the order of the buttons, and the patient pathways each button initiates. This way, it becomes easier for the patient to find the right pathway and service and seamlessly access information relevant to the services and care each reception provides at the same time.
Before the patients enter a dialogue with their healthcare provider, they can upload images or describe their ailment. You can also activate a list of conditions, which simplifies directing patients to the appropriate channel. With dynamic forms, the patients can answer general questions before their appointment. You can also create forms yourselves and attach them to a specific reason for visit.
In this step, you can configure which types of notifications will be activated for both patients and healthcare professionals. Notifications can be sent via SMS, email, or as push notifications through the app. When it is time for the appointment, the patient’s mobile phone rings, thus minimising the risk of non- attendance.
During a consultation, you can communicate with your patients via secure messaging or a video call. During the video call, you can share your screen and even send relevant files, such as test results, or chat with the patient. With multi-party calls, up to 10 people can participate in the same video call, such as a colleague, an interpreter, or a relative.
At this last step, both healthcare professionals and patients can answer questions about the consultation. This function enables you to evaluate the online consultations and collect statistics and data to improve your operations.