Product updates April–May 2020

Product updates - Visiba Care

We will soon be launching some news on the platform that will improve the experience for patients and healthcare professionals alike. Here we summarise the most important changes.

Kindly note that launch times are preliminary and changes in appearance and time may occur. For more detailed information, we recommend you subscribe to our release notes.

Preliminary launch in April 2020

New patient registration becomes simpler

The first steps in the patient flow, i.e. registration and accepting terms of service, become even smoother and the information becomes easier to fill in, so that the patient has a good first impression and experience during the first time they use the app.

Patients’ mobile numbers will also be verified with an SMS code to prevent filling in the wrong number by mistake, which could result in missed calls and reminders.



Updated design of the patient profile in the app

As the new registration flow is launched, patients will see an updated design of the My profile page. It becomes more modern, clear, and easier for patients to fill in and change information.


Improved design and smoother flow of healthcare-initiated appointments

Soon it will become even easier for schedulers and healthcare providers to invite patients to an appointment, e.g. for a follow-up. The invitation flow will get a makeover and the first step will be improving the flow design.

The option to invite participants to a multi-party call will become standard and the definition of different participants (patient, representative, colleague, and guest participants) becomes clearer. The participants will log in as follows:

  • Patient representatives will log in the same way as your patients.
  • Healthcare professionals and colleagues log in via the Visiba Care tool.
  • Guests log in according to the method chosen by the Visiba Care user performing the booking.


More efficient invitation of guest participants

There are many types of appointments where it is necessary to invite more participants than just healthcare professionals and patients. In certain appointments, the presence of a relative or interpreter is needed, in other cases you may want to invite an insurance representative or a healthcare professional who does not have a Visiba Care account. To make guest invitations easier and to simplify healthcare planning and multi-party calls between organisations, we are improving the invitation flow. Guests will receive their own category and the person sending the invitation will enter the participant’s name, mobile number or email address as well as the login method.

The healthcare professional responsible for the call will be able to clearly see which participants are guests and how they logged in.

A global administrator will be able to configure the settings for guest participants in a new configuration page under Global settings.

Patients can rate the app on Google Play and App Store

Patients will soon be able to rate your app and leave reviews smoothly and directly from the app. This feature makes it easier for patients to give positive reviews and ratings. There is a strong indication that, in the long run, this practice increases the number of downloads and improves the first experience with the app. Statistics* show that:

  • 77% of users in App Store and Google Play read at least one review before they download an app.
  • 55% say that a rating of 1 or 2 stars decreases their view of the brand overall, while a rating of 4-5 stars improves the view of the brand for 71% of users.
  • In general, about 1% of users rate or review in the app marketplaces – a loud minority with a negative experience and plenty of users with a world-class experience.

Source: Apptentive Mobile Customer Engagement Benchmark Report: 2019 Edition

SMS notifications for new unread messages

Both healthcare providers and patients will soon receive an SMS notification when they have a new unread message. The SMS is sent with some delay and if the message has already been read, it is not sent at all. This means that users who are already active in a message conversation will not be disturbed and the SMS costs for your organisation are kept low.

New notification when the list of incoming messages is no longer empty

A new notification has been added to alert healthcare professionals when the number of incoming messages that have not been picked up goes from zero to one. The notification can be sent via email, SMS, or as a push notification and aims to reduce the risk of missing new message conversations.


Preliminary launch in May 2020

Simpler configuration of default notifications and personal notifications

It will become easier and simpler for both administrators and healthcare professionals to configure notifications through a more user-friendly interface.

Improved statistics reports

We are improving the occupancy and completed consultations statistics so that you can follow up on the performance of your virtual consultation more efficiently. You can export the number of time slots and bookings and get an overview of:

  • overall capacity
  • booking and cancellation trends
  • whether maximum waiting times are being followed

All existing statistics reports are now expanded to include receptions in one column.

New tab structure in the app

Patients will soon be able to see a clearer and better-looking view of My cases, which will have its own tab in the bottom navigation. At the same time, a tab containing the patient’s profile and other settings is added. These two tabs will replace today’s My pages tab and will make it easier for patients to find the right information in the app. This way, they can easily access their booked appointments and messages as well as find all the settings and information in one place.



Flexible configuration of the app start page

To enable further customisation of your care offer and better tailoring to your needs, we are making the configuration of the app home page even more flexible. You can soon choose the order of the buttons, where the patients are guided after pressing a button, which reasons for a visit will be published for selection, and which text and icon will be displayed on the button.

Peter Tyreholt

Peter Tyreholt


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