Product updates June-July 2020

Product updates - Visiba Care

We will soon be launching some news on the platform that will improve the experience for patients and healthcare professionals alike. Here we summarise the most important changes.

Kindly note that launch times are preliminary and changes in appearance and launch date may occur. For more detailed information, we recommend you subscribe to our release notes.

Preliminary launch in June 2020

Patients can approve SMS and email notifications

Patients will soon be asked to approve that you, as a healthcare provider, send them SMS and email notifications for the service, eg. reminders and booking confirmations. New patients will have the option to approve this when they register their user account in the service, while existing patients will be asked at their first login after the update.

This functionality will give the patients more control over their personal data – at the same time, healthcare providers have a simpler yet transparent way of receiving the patients’ consent in accordance with the regulations of the National Board of Health and Welfare. Keep in mind, however, that this feature only applies when the patient creates his or her user account. If you invite a patient, you will still need to obtain approval first to send notes to the patient.

In an upcoming update, patients will be able to change their notification settings directly in the app – in the meantime, feel free to contact your Customer Success Manager at Visiba Care if a patient asks you to turn off notifications.

Configure your preferred time for automatic logout

Previously, users in the Visiba Care platform were automatically logged out if they were inactive for 30 minutes. Now each healthcare organisation will be able to configure how long their users can be inactive before being logged out automatically. This means that you can balance out what is practical for your staff and what protects the integrity of your patients yourself.

The configuration is performed by your Customer Success Manager at Visiba Care and applies globally to all users within your organisation.

Option to filter out global administrators

As more and more large healthcare organisations implement Visiba Care on a broad scale, the need to know who has administrative rights on a global scale is increasing. This information can be valuable a) to ensure that only a limited number of users have this privilege, and b) to allow other users to find out who to turn to for certain configurations.

Already today, users can filter out according to the user permissions of healthcare professional, administrator and scheduler in the user view under Organisation. Shortly, the role of the global administrator will also be added to this list.

More file formats supported for upload

Patients have been able to upload images in the app for a while, when, for example, they book an appointment or send a message. Soon they will also have the option to upload other types of file formats, such as a PDF, an audio file, or a movie clip. This can be useful if the patient wants to show, for example, a movement or share a specific sound before the visit.

Preliminary launch in July 2020

More possibilities to start a messaging conversation

Soon it will become even smoother for healthcare professionals to initiate a messaging conversation with a patient. It will no longer be necessary to go through the Message button from the menu and fill in all the information manually. Instead, it will suffice to simply initiate a message via:

  • an appointment booking in the calendar
  • message history

From here, you can proceed directly to the message flow. The greatest advantage is that the patient’s information from the appointment booking or message history is pre-filled. This makes it simple and easy to send a new message.

The patient view of the app becomes larger when using the rear camera

When a patient wants to show something to a healthcare professional via their mobile, eg. a rash, it is usually better to change the rear camera view. Soon, patients will also be able to display their own video view in a larger format when using the rear camera, making it easier to see what is being shown to the healthcare provider.

Schedulers + healthcare providers can book appointments for themselves

Users with both healthcare professional and scheduler permission now have the opportunity to re-book visits for themselves. This makes it easy and convenient for those who have this combination of roles to move their own booked visits.

Peter Tyreholt

Peter Tyreholt


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