Blog

Product updates spring 2019

In the spring of 2019, a range of long-awaited updates were launched in Visiba Care. Below, you can read about the new and coming improvements to the platform with descriptions and illustrations.

Disabled the option for healthcare workers to create meeting templates
(launched March 2019) 

As an administrator, you can now go to Booking Settings to turn off the option for healthcare professionals to create new meeting templates so that they are only able to use existing templates or meeting templates that the Administrators have created.

Edited the heading and welcome text for Visiba Care Office
(launched March 2019) 

As an administrator, you are now able to edit more texts in the app and on the patient web yourself, including titles and content on the home page. If your service has multiple digital practices, these texts may also be edited separately for each individual practice. To do this, select the first practice from the top menu, then click App or Web in the category, Textsfrom the side menu.

Multiparty call
(next update) 

Healthcare workers and schedulers are now able to invite up to 5 participants on a call. Note that the function needs to be activated by Visiba Care before you can use this option.

Three different types of participants may participate in multiparty calls:

  1. Colleagues – typically other healthcare worker/professionals, but can also be, e.g. an interpreter within the organisation. Log in via computer/office.
  2. The patient – the person around whom the call centres. Log in via app.
  3. Participant – another participant, e.g. a relative or interpreter outside of the organisation. Log in via app.

This improvement will be released for Android, iOS and the web in the next update.

Improved cancellation flow for the patient
(future updates) 

Soon, it will be clearer to users what they need to do to cancel and when it is no longer possible to cancel. The cancellation button has been made clearer and remains visible even after the cancellation period has expired with an explanation for why it is no longer possible to cancel.

A confirm cancellation box has also been added to avoid accidental cancellation.

This improvement will be released in the next update for Android (2.4), and in a future update for IOS. An update is not yet planned for the patient web interface.

Improved navigation within apps with multiple practices
(future updates) 

Note: this change only effects customers who have multiple digital practices/patient offerings.

Patients will soon have the option to go directly to My Cases when the app is opened for the first time. This way, the patient won’t need to select a practice in order to view their case.

This improvement will be released for Android (2.4) in the next update and in a future update for IOS 

Updated design for messages
(future updates) 

The Patient View is enhanced and clearer when a new conversation is started. The design is updated in order to make it more consistent with the design used in the other app.

This improvement will be released for Android (2.4) in the next update and in a future update for IOS.

Download a receipt from My Cases in the apps
(future updates) 

After future updates, a patient who has paid for a visit by card will be able to download their receipt for a case both before and after a visit in My Cases.

This improvement will be released for Android (2.4) in the next update and in a future update for IOS. This option is already available on the Patient Web.

Improved flow to activate the camera and microphone in the app
(future updates) 

Patients will soon be asked to approve the activation of the camera and microphone before a call starts. The design also reduces the risk that a patient will refuse activation, which would make a video call impossible.

This improvement will be released for Android (2.4) in the next update and in a future update for IOS.

Peter Tyreholt

Peter Tyreholt

Inspiration

Related posts