What is Red Robin?
Red Robin is an automated triage and medical history tool, designed for use in digi-physical healthcare flows. With the help of AI, Red Robin guides the patient to the right place in the healthcare pathway and supports clinicians in the first line of care with medical assessments, thus supporting a more efficient and focused consultation.
Red Robin takes into account that a symptom can be caused by several different diagnoses and customises the follow-up questions and steps. This makes Red Robin well-adapted to the complexity of diagnostics in healthcare. A probability-based (Bayesian) network – an AI model based on a combination of data and expert knowledge equips Red Robin to manage a multitude of relationships between symptoms, diagnoses, and risk factors and enables continuous learning within the programme over time.
How it works
The patient contacts the healthcare provider via an app or a computer and is initially met by Red Robin, who asks questions about the patient’s medical history and current medical concern in a chat-based interface. The follow- up questions are based on the patient’s previous responses and take into account symptoms (one or several), medical history, and risk factors. Based on the dialogue, Red Robin calculates the probability of various diagnoses and, depending on the healthcare provider’s configuration of the tool, refer the patient to the right level of care, speciality, and communication channel.
The summary compiled by Red Robin is sent to the healthcare professional, who can then be prepared for the appointment.
According to the diagnosis and severity –among other things– healthcare providers can configure which cases will be guided to a particular resource and how, and where the appointment will take place, e.g. via video consultation, or at a physical location.
Red Robin can be integrated as part of the patient flow in the Visiba Care platform but also as a standalone part in other solutions. At the moment, Red Robin is suited for the first line of healthcare. In the future, the tool will be developed to manage other healthcare areas, such as specialist care, comorbidity, and chronic illnesses. In the longer term, when a larger data set is collected and the diagnoses have been adequately validated, Red Robin will be able to refer patients to self-care.