How it works

For patients

Patients can easily and securely meet their healthcare provider – wherever they are.

With Visiba Care, patients are met by your brand and message when using the service. They can feel at home in your graphic environment, which helps maintain a sense of security.

When patients have logged in, they can choose between the functions and flows that your particular organisation has chosen to offer. It can be scheduling an appointment, queueing for a digital drop-in room, and writing a message to their healthcare provider. Before an upcoming visit, patients are able to send in photos of their issues and can, if forms are used, also answer questions ahead of the visit. After each video call, patients are asked to rate their experience.

They can log in at any time to see an overview of their open cases. They can also cancel appointments and review form replies and photos that they have submitted. Through notifications, patients can be reminded of a visit or informed of a new message being received. The notifications can be sent by e-mail, text message, or push notifications in the app, depending on the healthcare provider’s configurations.

To ensure that the patients are given the best possible experience and quality when using the service, we work on “native apps”, meaning that the apps have access to the full functionality of the phone. This means, for example, that patients can switch between apps during the video call to look for information elsewhere in the phone without the call being interrupted. Patients also do not need to be active in the app while waiting for the video call to start. When a healthcare professional initiates a call, they call the patient’s phone, which means that the patient can use the phone for other things while waiting in the lobby or the drop-in writing room.

Visiba Care is a secure solution where both patients and care providers confirm their identity when starting the meeting. All communication on the platform is encrypted and data is securely stored for a limited amount of time, according to the Patient Data Act, GDPR, and the guidelines of the Swedish Data Inspectorate.

Läs mer om hur det fungerar för övriga roller: administrators, healthcare professionals, and schedulers.



What the patients think of digital consultations

As a doctor, Visiba Care is excellent for me; the interface is flexible, intuitive, and coherent. It allows me to be readily prepared for each meeting, so I can work faster, securely, and efficiently.

Hejko Schlesinger, MD

Psychologist and Business Manager, PBM

In addition to being able to easily connect to video meetings, Visiba Care offers good tools for adapting schedules and drop-in practice to your preferred working methods as well as accessible statistics and feedback from the patients.

Simon Holmgren