Visiba Care is a secure solution where both patients and care providers confirm their identity when starting the meeting. All communication on the platform is encrypted and data is securely stored for a limited amount of time, according to the Patient Data Act, GDPR, and the guidelines of the Swedish Data Inspectorate.
To ensure that the patients are given the best possible experience and quality when using the service, we work on “native apps”, meaning that the apps have access to the full functionality of the phone. This means, for example, that patients can switch between apps during the video call to look for information elsewhere in the phone without the call being interrupted. Patients also do not need to be active in the app while waiting for the video call to start. When a healthcare professional initiates a call, they call the patient’s phone, which means that the patient can use the phone for other things while waiting in the lobby or the drop-in writing room.
When patients have logged in, they can choose between the functions and flows that your particular organisation has chosen to offer. It can be scheduling an appointment, queueing for a digital drop-in room, and writing a message to their healthcare provider. Before an upcoming visit, patients are able to send in photos of their issues and can, if forms are used, also answer questions ahead of the visit. After each video call, patients are asked to rate their experience.
They can log in at any time to see an overview of their open cases. They can also cancel appointments and review form replies and photos that they have submitted. Through notifications, patients can be reminded of a visit or informed of a new message being received. The notifications can be sent by e-mail, text message, or push notifications in the app, depending on the healthcare provider’s configurations.