How we process your personal data will depend on the nature of our relationship. For example, we may process your personal data for the following purposes:
To initiate and manage our business relationship.
We will process your personal data to manage our business relationship with you and the company you represent. For example, we will process your data to negotiate and enter into commercial agreements with the company you represent and fulfil our promises and obligations under such agreements.
To communicate with you.
We will process your contact details and messages to communicate with you and answer the incoming correspondence we receive. When we talk on the phone or in person, we might take notes to help us remember and follow up on the matters we discussed.
To manage our daily business operations.
We will process your personal data to manage our daily business operations according to lawful and fair business practices, like billing for our services, calculating taxes, or conducting required audits. This may also include sending you emails, invoices and reminders about outstanding payments.
To provide you with customer success services.
We will process your personal data for customer success purposes, including responding to your enquiries. This typically requires the use of your contact details, organisational data, messages and notes from our previous meetings. Please note that when we process your personal data for technical support and customer support, we usually act as the data processor on behalf of the company you represent.
To promote our services (direct marketing) and invite you to events.
We may use your contact details to contact you by email or phone, to introduce ourselves and tell you more about our services. Where we have an ongoing business relationship with you, we may also send you periodic newsletters, information about our services and invitations to events. You can always ask us to stop sending you emails or contact you.
To invite you to participate in our surveys.
We may use your contact details to invite you to participate in our customer satisfaction surveys and similar surveys.
To protect our legitimate interests.
We will process your personal data when necessary to protect or exercise our rights or business interests, e.g. to defend us against claims from you or third parties.
To meet legal requirements.
We will process your personal data when necessary to comply with our legal obligations under laws, court rulings or other appropriate legal mechanisms, e.g. to respond to lawful requests by public authorities.
We process your personal data based on our legitimate interests.
For example, we are strongly interested in promoting and keeping you up to date on our services and in creating or maintaining good business relationships with our customers, suppliers and other business partners. When we process your personal data for accounting, tax and other legal purposes, we do so to comply with our legal obligations.