Within secondary care, we find the people with the most profound need for treatment – the chronically ill, patient groups with rare diagnoses, cancer patients and many more. This is the area most likely to gain the greatest value out of digital tools.
A patient with a long history of COPD (Chronic Obstructive Pulmonary Disease) needs to put extra effort to get to the hospital. Merely getting out of bed and dressing up can be a challenge; having to travel and maybe risking contamination during transport or in the hospital can have major consequences. In this case, the patient can feel safe to attend healthcare meetings via video, without leaving home.
A digital communication platform for secondary care makes it possible to bridge the gaps between treatments, when the patient is taken care of at home. A cancer patient may feel well attended during treatment, but experience a crisis after discharge, when left alone without open communication channels for conversation and advice. Anxiety for outpatients can be greatly managed. Outpatients can manage anxiety much more effectively by accessing a digital communication channel to ask questions and have a dialogue with their healthcare provider. One of the options is secure messaging, where the patient can reach out at any time of the day and the healthcare provider can readily answer during working hours. Another option is the drop-in room, available to previous patients via video call at certain times. Digital drop-in gives patients the opportunity to meet their healthcare practitioner – one that is familiar with their medical history.
In addition, digital tools can facilitate coordination within the healthcare organisation. In multi-party meetings, several participants can attend the same video call and invite specialists for multidisciplinary calls, regardless of their physical location. The benefits are multiple: more effective dialogue, reduced risk of information loss, increased patient safety and care quality, and cost savings for all parties involved.
Through dynamic forms, the healthcare provider can also list the questions they want patients to respond to, in relation to messages or video meetings, for a more concise and harmonised dialogue.
Visiba Care offers a number of opportunities to streamline your business, improve coordination, and provide safety to patients.